Privacy Policy

1. Who We Are

GatU is operated by Judea Holdings LLC, a North Carolina limited liability company doing business as GatU (“GatU,” “we,” or “us”). We run a platform that connects people who need home services (“Clients”) with independent home-service professionals (“Providers”).

This Privacy Policy explains how we collect, use, share, and protect personal information when you use any GatU service, including our mobile and web applications (currently the GatU Customer and GatU Business apps), our website at gatuservices.com, and related services (together, the “Platform”). It applies to Clients and Providers; where something applies to only one group, we say so. It is part of our Terms of Service.

2. Information We Collect

• Account information — name, email, mobile phone number, and account type.
• Profile information — profile photo; for Clients, home or service address; for Providers, business name, service categories, service area, pricing, and description of services.
• Verification documents (Providers) — government-issued photo ID, professional licenses and certifications, proof of insurance, and taxpayer information needed for payouts and tax reporting.
• Location — for Clients, approximate or precise location to show nearby Providers and set the service address. For Providers, precise real-time location while the Provider app is in use and, during an active job, in the background, to show arrival time to the Client, confirm arrival and completion, and coordinate service. Background location stops when the job ends. You can change location permissions in your device settings.
• Payment information — transaction details such as amount, date, payment method type, last four card digits, billing name and postal code, and Provider payout details. Payments are processed by Stripe; we never receive your full card or bank account number.
• Communications — messages and attachments exchanged through the Platform, call metadata and (where enabled) call recordings, text messages you send us including STOP and HELP replies, and support conversations.
• Ratings and reviews — ratings and written reviews you submit, shown with your first name and photo.
• Device and usage data — IP address, device and browser type, operating system, app version, device and push-notification identifiers, screens or pages viewed, actions taken, and crash and error reports.
• Information from others — fraud and identity signals from Stripe or verification services, reports from other users, and public licensing records.

3. How We Use It

We use personal information to:

• Run, maintain, and secure the Platform and your account
• Verify identity and Provider qualifications
• Match Clients with Providers, manage bookings, and show service tracking and arrival estimates
• Process payments, payouts, refunds, and tax reporting
• Enable messaging and calls between users and with GatU
• Send service messages, and marketing emails where you've opted in
• Provide support and resolve disputes
• Analyze usage and fix problems to improve the Platform
• Detect and prevent fraud, abuse, and safety incidents
• Enforce our Terms and comply with law

We don't make automated decisions about you that have legal or similarly significant effects without human review.

4. Text Messaging (SMS/MMS)

When you provide and verify your mobile number, you agree to receive automated text messages from GatU about your account and bookings, such as verification codes, security alerts, booking confirmations and updates, arrival notices, reminders, messages from the other party to a booking, receipts and payout notices, and support replies. GatU does not send marketing text messages. Consent to receive text messages is not a condition of any purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out (you'll receive one confirmation message) or change your preferences in your account settings. Reply START to re-enroll.
• Reply HELP for help, or email us at support@gatuservices.com.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We don't sell personal information or share it with third parties for their own marketing. We share it only:

• Between Clients and Providers, as needed to complete a booking: first name and last initial, photo, ratings and reviews, service address and job details, Provider business name and verification status, and Provider location and arrival time during an active job. Phone numbers and email addresses aren't shared directly; communications go through the Platform. Payment details and ID documents are never shared with other users.
• With service providers who process data on our instructions under confidentiality and data-protection obligations: Stripe (payments, payouts, identity and fraud checks, tax reporting), Twilio (text messages and calls), MongoDB Atlas (database hosting in U.S. data centers), PostHog (product analytics using usage events and a pseudonymous user ID), Sentry (crash and error monitoring, including device information and the account ID tied to the failing session), and Apple and Google (app distribution and push notifications). We'll update this list if it changes.
• For legal and safety reasons — to comply with law or legal process, respond to lawful government requests, enforce our Terms, or protect the rights, property, or safety of GatU, our users, or the public.
• In a business transfer — if GatU is involved in a merger, acquisition, financing, or sale of assets. We'll notify you of any change in ownership or in how your information is used.
• With your consent, for any other purpose we tell you about at the time.

Mobile information and text-messaging consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Where Data Is Stored

All Platform data is hosted and stored in the United States, and our service providers process it there. If you use the Platform from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from yours.

7. How Long We Keep It

We keep personal information while your account is active and as long as needed for the purposes above. Account data is kept for a limited period after deletion to allow recovery and close open matters; transaction and tax records are kept as long as tax, accounting, and payment-network rules require; ID and license documents are kept while you're an active Provider and for a limited period afterward; messages, call logs, and location data are kept for a limited period after the related booking, longer if needed for a dispute or legal claim; and analytics data is aggregated or deleted after a limited period. We may keep information longer where the law requires, to resolve disputes or enforce our agreements, or in de-identified form.

8. Security

We protect personal information with safeguards including encryption in transit and at rest, role-based access controls and access logging for sensitive data, PCI-compliant payment processing through Stripe, and security monitoring. No system is completely secure. If a breach affects your personal information, we'll notify you and the relevant authorities as the law requires.

9. Cookies and Similar Technologies

Our website and apps use cookies and SDKs to keep you signed in, remember settings, measure usage, and diagnose errors (see the analytics and monitoring providers in Section 5). We don't use advertising cookies or cross-site tracking. You can manage cookies in your browser and app tracking in your device's privacy settings; some features may not work if you disable them.

10. Your Rights and Choices

You can update most account information in your account settings, and you can:

• Ask for a copy of your personal information, or ask us to correct or delete it
• Opt out of marketing emails (unsubscribe link) and of text messages (reply STOP)
• Control push notifications and location access in your device settings

State privacy rights. If you live in a state with a comprehensive privacy law (such as California, Colorado, Connecticut, Virginia, Texas, or Oregon), you may also have rights to know what we collect and how we share it, to data portability, to opt out of “sale,” “sharing,” or targeted advertising, to appeal a denied request, and not to be discriminated against for exercising your rights. GatU does not sell personal information, does not share it for cross-context behavioral advertising, and does not profile you in ways that have legal or similarly significant effects. You may use an authorized agent to make a request.

To exercise any right, use your account settings or email support@gatuservices.com. We'll verify your identity (usually by confirming control of your account email or phone) and respond within the time the law requires. If we deny a request, you can appeal by replying to our response.

11. Deleting Your Account

You can delete your account and personal information at any time in Settings → Account → Delete Account, or by emailing support@gatuservices.com from your registered address. We'll process verified requests promptly and within the time the law requires. We may keep certain information after deletion where the law requires or allows — for example, transaction and tax records, information needed for an open dispute or chargeback, and fraud-prevention records. Providers receive any pending payouts before the account closes.

12. Children

The Platform is for adults 18 and older. We don't knowingly collect personal information from anyone under 18 and will delete it if we learn we have. If you believe a minor has given us personal information, contact us.

13. Changes to This Policy

We may update this policy and will change the “Last Updated” date when we do. For material changes we'll give you reasonable advance notice on the Platform and, where appropriate, by email or text. Continuing to use the Platform after a change means you accept it.

14. Contact Us